Garage Door Opener Repair in the Akron Canton Area

Award-Winning Garage Door Opener Repair Services

Garage Door Opener Repair in Akron Canton & Surrounding Areas

Garage Door Opener Repair

  • Door does not open or close completely
  • Opener can’t open or close the door
  • Opener doesn’t respond to remote or keypad 
  • Noisy or clunky motor

Garage Door Opener Sales & Installation

  • Genie
  • LiftMaster
  • Chamberlain
  • Craftsman

Garage Door Opener Repair Service

When your garage door opener stops working, call Prestige Door! We’ll diagnose your problem the same day and offer affordable options to repair your garage door opener or replace it with a new one. Most importantly, we’ll fix it or replace it for less than most competitors. Check out our garage door opener repair services below and give us a call. We look forward to serving you!

Top 3 Reasons Your Garage Door Opener Isn’t Working

Safety Sensor Issue

Why doesn’t my garage door close all the way? In many cases, it’s a damaged, blocked, or misaligned safety sensor. This is an inexpensive, quick fix. We’ll have your garage door up and running the same day!

Garage Door Opener Safety Sensors

Broken Chain or Loose Belt

Why doesn’t my garage door open or close? It could be a broken chain or a loose belt. Chains break, and belts wear out over time, especially if you use your garage door often. In either case, we can make repairs on the spot!

Garage Door Opener Chain

Worn Gears or Motor

How do I know if my garage door motor is bad? In most cases, you’ll hear a humming or buzzing sound or see smoke when trying to open your garage door. In other cases, the motor seizes up and might need to be replaced!

Garage Door Opener Capacitor

Other Reasons Your Garage Door Opener Isn’t Working

If your garage door opener isn’t working, it can be due to a variety of issues, ranging from simple fixes to more complex mechanical problems. Here are some of the most common reasons why your garage door opener might not be functioning correctly:

Power Source Disruption: Sometimes, the issue can be as simple as the power source being accidentally unplugged or a tripped circuit breaker.

Remote Control Problems: The remote control might need new batteries, or it may need to be reprogrammed. Additionally, if the remote works but the wall switch doesn’t, the switch or wiring might need attention.

Limit Settings Are Off: Garage door openers have set limits that tell the door how far to move. If these settings are off, the door might not close or open all the way.

Locked Door: Some garage doors have a manual lock that may have been engaged accidentally. If the door is locked from the inside, it won’t open with the opener.

Broken Springs: If your garage door isn’t opening, but the opener motor runs for a few seconds, then stops, you might have broken springs. This is a more serious issue that requires professional repair.

Cables and Tension Springs: If your door feels very heavy to lift manually, the cables or tension springs might be damaged. These components help to lift the door and keep it balanced.

Track Misalignment: If the tracks that the garage door runs on are misaligned, this can prevent the door from opening or closing smoothly. You might hear rubbing noises or see gaps between the rollers and the rail.

Remote Signal Interference: Sometimes, your garage door opener might not work because of signal interference. This can be caused by nearby electronic devices or even by neighbors using the same frequency for their garage door opener.

Manual Release Handle: If the manual release handle was pulled, the door might have been disconnected from the opener. This usually happens during a power outage so you can manually open the door.

man repairing a garage door opener

If you have a problem with your garage door opener, you can count on Prestige Door to provide you with excellent service at a reasonable price. Our trained technicians will diagnose the problem, determine the cause, and repair or replace the unit quickly and efficiently. We even repair garage door openers after hours and on weekends!

Ohio’s Most Trusted Garage Door Repair Service!

The success of our company depends on delivering exceptional quality and value to every customer we serve. That’s why we’ll always do what’s right for you in every situation. Creating satisfied customers is our top priority and our mission. Give us a call. We’d love to show you why we’re on our way to becoming Ohio’s most trusted and reliable garage door repair team!

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Garage Door Opener Repair: A DIY Guide

Having a functional garage door opener is essential for the convenience and security of your home. When it malfunctions, it can cause significant inconvenience, not to mention compromise the security of your garage. Fortunately, many issues with garage door openers can be diagnosed and fixed without the need for professional help. This guide will walk you through the steps of troubleshooting and repairing common problems with your garage door opener.


If you are considering a garage door opener repair job, you may consider double-checking a few items yourself. While there are dangers to attempting sophisticated garage door repair work yourself, assessing the overall health and functionality of your garage door is something you can certainly complete with the right steps. First, you want to check the door. When the door is closed, pull the emergency release cord and see if it opens and closes smoothly. If it does not, you may have a problem with tracks, rollers, or springs rather than the garage door opener itself.

Above all, ensure you unplug the opener before you begin troubleshooting the problem. The last thing you want to do is risk a finger if another person in the house hits the remote button while you are checking things out. Furthermore, electrocution is a real danger. There is nothing wrong with playing it safe.

Garage door opener remote
Yet, in some cases, you may find that the remote works but the wall switch does not. It may be either the switch or the switch wires that are the problem. Fortunately, there is no electrocution danger here, as the opener wires run on a low voltage and should not give you a shock. Did you know that if you have an older garage door opener model, you can actually use an old doorbell as your opener, otherwise you may need one that has multiple buttons.

Understanding Your Garage Door Opener

Before diving into repairs, it’s important to understand the main components of your garage door opener. A garage door opening system consists of several key components that work together to allow the door to open and close smoothly and safely. Here’s a breakdown of the main components:

Garage Door Opener (Motor): This is the heart of the system, an electric motor that powers the opening and closing of the garage door. It typically comes with a manual disconnect system that allows the door to be opened manually in case of power failure.

Trolley (Carriage): Connected to the door and slides along the drive guide when the opener is activated, pulling the door open or pushing it closed.

Chain, Belt, or Screw Drive: Transfers power from the motor to the trolley.

Remote Control: A handheld device that sends a signal to the opener to activate the garage door mechanism, allowing it to open or close.

Wall Switch: Located inside the garage, this switch operates the garage door opener from a fixed location.

Power Source: The opener is usually connected to the household power supply. There’s often a backup battery in case of power outages.

Drive Guide: A rail that guides and supports the door as it moves up and down. The garage door opener is attached to this guide.

Springs: These are crucial for balancing the door, making it easier to lift manually or by the opener. The two main types are torsion springs and extension springs.

Cables and Pulleys: Used in systems with extension springs, these components help lift and lower the door safely and smoothly.

Safety Sensors (Photo Eyes): Located near the bottom of the door track on both sides, these sensors detect objects in the path of the closing door and automatically reverse the door to prevent accidents.

Emergency Release: Allows the door to be disconnected from the opener so it can be operated manually during an emergency or power outage.

Tracks and Rollers: The tracks guide the door’s movement as it opens and closes, while the rollers help the door move smoothly along the tracks.

Weatherstripping: Seals around the door to improve energy efficiency and prevent water, dirt, and pests from entering the garage.

Keypad: An exterior access device that allows the door to be opened with a numeric code.

Mobile App Integration: Some modern garage door openers can be controlled and monitored via a smartphone app, offering convenience and security features like remote operation and activity logs.

Common Problems and Solutions

The Door Doesn’t Respond to the Remote or Wall Switch

Possible Causes:

  • Power source issues.
  • Remote control battery is dead.
  • Wall switch wiring problem.


  • Check the power source and ensure the motor unit is plugged in.
  • Replace the remote control battery.
  • Inspect the wall switch wiring and repair if necessary. (For safety reasons, it’s recommended that power and wiring issues be handled by a trained professional).

The Door Reverses Before or After Hitting the Floor

Possible Causes:

  • Misaligned safety sensors.
  • Incorrect limit setting.


  • Realign the safety sensors to ensure they are facing each other directly.
  • Adjust the limit settings on the motor unit to control how far the door descends.

The Motor Keeps Running

Possible Cause:

  • The limit switch needs adjustment.


  • Adjust the limit switch so the motor stops running once the door is fully open or closed.

The Door Opens But Won’t Close

Possible Causes:

  • Misaligned or blocked safety sensors.
  • Malfunctioning safety sensors.


  • Ensure nothing is blocking the sensors and that they are aligned properly.
  • Clean the sensors with a soft cloth and mild cleaner.
  • Replace the sensors if they are faulty.

The Remote Control Works, But the Wall Switch Doesn’t

Possible Cause:

  • Faulty wall switch or wiring.


  • Replace the wall switch.
  • Check and repair any damaged wiring. (For safety reasons, it’s recommended that power and wiring issues be handled by a trained professional).

Maintenance Tips

Regular maintenance can prevent many common problems with garage door openers:

  • Lubricate the chain, belt, or screw drive regularly with a garage door lubricant.
  • Check and tighten all hardware periodically.
  • Test the safety sensors and reversing mechanism monthly.
  • Keep the tracks clean and aligned.

When to Call a Professional

While many issues can be resolved with DIY repairs, some problems may require the expertise of a professional, especially when dealing with:

  • Complex electrical issues.
  • Broken springs (which can be dangerous to replace).
  • Major mechanical failures.

In these cases, it’s safer and more efficient to hire a professional technician to ensure the repair is done safely and correctly.

Garage door opener repair can often be a straightforward DIY project. By understanding the common problems and their solutions, as well as performing regular maintenance, you can keep your garage door opener in good working condition for years to come. However, don’t hesitate to call in a professional when faced with complex issues to ensure your safety and the longevity of your garage door opener.

If you need us, we are here to help. Simply fill out the appointment form on our contact page today!

Garage door opener

When and Why Do You Need to Replace Your Garage Door Opener?

Garage door openers don’t last forever. On average, you can expect to get around a dozen years of life out of your garage door opener, give or take a year or two. Also, there are other factors that impact the life expectancy of your garage door opener, such as:

  • The drive system used to move your garage door up and down. (Chain Drive, Belt Drive, etc).
  • The weight of your garage door.
  • The quality of your garage door opener

One thing to note, however, is that regular maintenance can significantly increase the life of your opener. Sturdier versions are known to last 20 years or more with proper maintenance.

Garage Door Opener Repair on Genie 3120

Genie Garage Door Opener

Model Number 3120 **BEST SELLER**

Want your garage door opener to last as long as possible?

Well, there are things you can do to help make that happen.

  • Visually inspect all springs, rollers, cables, tracks and the opener itself.
  • Lubricate any moving components.
  • Ensure the garage door is properly balanced.
  • Conduct a reverse test.
  • Listen for any strange sounds.

Still, it is important to consider that even if your garage door opener makes it beyond 20 years, you may consider replacing it at some point. Take models built prior to the mid-90s. They might not have sensors or other devices for increased safety. Plus, you’ll be more satisfied with a quieter unit.

Genie Garage Door Opener

Model Number 1028 **BEST SELLER**

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